General

This Privacy Policy outlines: (i) the types of information collected from Users/Visitors through the Platform; (ii) the purpose, means, and methods of using such information; and (iii) how and to whom the collected information will be disclosed.

For the purposes of this Privacy Policy, “You,” “Your,” “Visitor,” or “User” refers to any individual who uses the Platform to access the Services.

The terms “We,” “Us,” “Our” refer to the Company, its employees, and authorized persons who perform or are involved in any services on behalf of the Company.

We reserve the right to amend this Privacy Policy from time to time to improve and enhance the platform or website. Any changes will take effect immediately upon publication on the Platform or website, and your continued use of the Platform and/or Services constitutes your consent to such changes. As a user/visitor, you agree to review the Privacy Policy periodically and consent to accept any updates.

Services

We are aggregators of courier and logistics services. Our platform allows Users to ship orders to multiple locations without dealing with multiple courier companies/Courier Partners/Service Providers/Transit Partners. All other defined terms have the same meaning as in the Terms & Conditions.

Information Collection & Consent

We collect information when users register on our platform and agree to our Terms & Conditions. By using the Company_Name platform/website and/or providing your information, you consent to the collection and use of information as described in this Privacy Policy, including sharing your information as outlined.

Personal Information

Personal Information includes details related to a specific individual or identity, such as name, address, contact numbers, email ID, etc. Browsing the Company_Name website allows us to collect information such as domain, host, IP address, and Internet Service Provider (ISP) used, along with anonymous site statistical data.

Cookies

Our website may use cookies through your browser to store non-sensitive, personal information. The information collected through these cookies is used for technical administration, research and development, and improving the quality of our Platform. We may also use third-party cookies to track user behavior to enhance our services.

Cookies are automatically deleted or cleared when you close or terminate the browser. It is recommended to use the “clear cookies” or “clear browsing” functionality of your browser to ensure deletion. The information collected through cookies is not sold, rented, or shared with third parties, except for internal Platform research, development, and maintenance.

Links

Our website may contain links to other websites that may collect information about you and your browsing behavior. Company_Name is not responsible for the privacy practices or content of these linked websites.

Usage

Company_Name respects the privacy of users and their data. We use personal information to provide requested services and products, resolve disputes, troubleshoot, promote safe services, collect payments, measure consumer interest, inform you about offers, customize your experience, detect and protect against errors, fraud, and other criminal activities, and enforce our terms and conditions. Company_Name does not sell, share, or rent your personal information to third parties.

Your phone number and email may be used for internal updates about Company_Name or its partners’ products. Emails and SMS from Company_Name are only related to agreed services and products as per this Privacy Policy. We may share general statistical information about Company_Name and its users without disclosing personal information. We reserve the right to disclose personal information to any third party making a legally-compliant request.

By accessing and/or using the Website, you consent to the collection, use, disclosure, storage, and processing of your data as outlined in this Privacy Policy. You are not legally required to provide personal data, but not sharing it may limit your use of our Website’s functionalities.

If you do not agree with the terms, please do not use the Website and delete the cookies stored by the Website. We regularly update our Privacy Policy. Please review it periodically to stay informed. This Privacy Policy applies to the Company_Name desktop website, mobile website, and mobile application.

We may use your information to send you offers based on your previous orders and interests. Occasionally, we may ask you to complete optional online surveys requesting contact and demographic information (e.g., pin code, age, gender). This data helps us customize your experience at Company_Name with content tailored to your interests.

We retain any personal information shared with us as long as you use our services and for a reasonable period thereafter. Following industry practices, we may share or transfer your personal data to group companies, Partner Companies, credit rating agencies, subcontractors, consultants, advisors, technology providers, service providers, and other third parties for services on our behalf or according to our business needs.

Security

Company_Name has implemented stringent security measures to protect against the loss, misuse, alteration, unauthorized access, improper use or disclosure, unauthorized modification, or unlawful destruction of information under our control.

Opt-out

Users wishing to opt out of receiving promotional or marketing communications from us or our authorized agents may do so at any time. Users can remove their contact information by opting out of the Platform, deactivating their account, and uninstalling the application. For questions, concerns, or to exercise rights under applicable legislation, contact our legal team at [email protected].

Governing Law

This Privacy Policy and the Terms & Conditions are governed by and construed in accordance with applicable law, without regard to conflict of laws principles. The courts in New Delhi have exclusive jurisdiction over any disputes related to this Privacy Policy and Terms & Conditions.