Welcome to BharatShip!

Thank you for choosing BharatShip as your trusted shipping partner. These Terms of Service outline the foundation of our partnership and ensure we deliver exceptional service while protecting both your business and ours.

1. Your BharatShip Journey Begins Here

Who Can Join Our Platform

We welcome businesses ready to transform their shipping operations. To get started with BharatShip, you must:

• Be at least 18 years old or represent a legally registered business entity
• Provide complete and accurate business information during onboarding
• Maintain active communication through a valid email address and phone number
• Operate within legal boundaries and comply with all applicable regulations

Your Account, Your Responsibility

Your BharatShip account is your gateway to simplified shipping. We trust you to:

• Safeguard your login credentials (we recommend using strong, unique passwords)
• Keep your business information current and accurate
• Monitor all activities under your account
• Report any suspicious activity immediately to [email protected]

Important: BharatShip cannot be held responsible for losses resulting from compromised accounts due to inadequate security measures on your end.

2. How BharatShip Works for You

Our Service Promise

BharatShip connects you with India’s leading courier partners through our intelligent shipping platform. We provide:

• Real-time shipping rates and delivery estimates
• Automated order processing and tracking
• Comprehensive dashboard for shipment management
• Customer support throughout your shipping journey

What We Deliver (And What We Don’t)

We’re committed to excellence, but we want to set clear expectations:

• We strive for seamless integration, competitive rates, and reliable service
• We cannot guarantee perfect delivery times (courier partners handle final delivery)
• We work hard to ensure platform uptime and data security
• We cannot control external factors like weather, traffic, or courier partner delays

Your Content on Our Platform

When you upload shipping data, product information, or customer details to BharatShip:

• You retain full ownership of your business data
• We gain permission to process this information to fulfill shipping services
• We commit to protecting your data according to our Privacy Policy
• We may use aggregated, anonymized data to improve our services

3. Investment in Your Success

Transparent Pricing Structure

BharatShip operates on flexible billing cycles designed to match your business needs:

• Monthly Plans: Perfect for growing businesses
• Quarterly Plans: Ideal for established operations
• Annual Plans: Maximum savings for committed partners

Payment Terms That Work

• Invoice payments are due within 7 days of receipt
• Late payments may result in service limitations or suspension
• All pricing excludes applicable taxes (GST, service tax, etc.)
• You’re responsible for all applicable taxes based on your location

Investment Protection

Given the nature of shipping services, BharatShip does not offer refunds for:

• Services already rendered
• Shipments already processed
• Platform access fees for completed billing periods

We believe in earning your continued business through exceptional service, not contractual obligations.

4. Building a Trusted Marketplace

What Ships with BharatShip

We support legitimate businesses shipping legal products. Our platform welcomes:

• Consumer goods and retail products
• Business-to-business shipments
• E-commerce fulfillment
• Document and small package delivery

Products We Cannot Support

To maintain our reputation and comply with regulations, BharatShip cannot facilitate shipping of:

Financial and Investment Products:

• Securities, bonds, stocks, or investment instruments
• Cryptocurrency hardware or related materials
• Unregulated financial services

Restricted Biological Materials:

• Live animals or animal specimens
• Wildlife products or endangered species materials
• Biological samples requiring special permits

Controlled and Dangerous Items:

• Weapons, ammunition, or military equipment
• Explosives or hazardous chemicals
• Radioactive materials

Regulated Substances:

• Alcoholic beverages
• Tobacco products and smoking materials
• Prescription medications or controlled drugs
• Psychotropic substances

Cultural and Religious Sensitivities:

• Religious artifacts without proper documentation
• Items that may offend religious sentiments
• Culturally sensitive materials

Legal and Compliance Issues:

• Antiques without proper certification
• Intellectual property violations
• Counterfeit or replica goods
• Used electronic components (SIM cards, etc.)

When in doubt, contact our compliance team at [email protected]

5. Platform Standards and Community Guidelines

Professional Conduct Expected

BharatShip maintains a professional environment. We expect:

• Respectful communication with our team and courier partners
• Honest representation of your products and business
• Compliance with all shipping regulations and requirements
• Prompt resolution of any shipping-related issues

Unacceptable Behavior

Actions that harm our community result in immediate account review:

• Fraudulent activities or misrepresentation
• Abusive language toward staff or partners
• Attempts to manipulate our systems or processes
• Violation of courier partner terms or shipping regulations

6. Partnership Protection and Responsibilities

Our Commitment to You

BharatShip provides services with professional care, but we operate within realistic limitations:

• We cannot guarantee specific delivery times (dependent on courier partners)
• We’re not liable for courier partner delays or issues beyond our control
• Our liability is limited to the service fees paid for the specific affected shipment
• We maintain insurance coverage for platform-related issues

Your Business Protection

You agree to protect BharatShip from claims arising from:

• Misrepresentation of your products or business
• Violation of shipping regulations or courier partner terms
• Legal issues related to your products or business practices
• Third-party claims related to your shipments

Maximum Liability: In any dispute, BharatShip’s liability is limited to the fees paid for the specific service in question.

7. Account Management and Lifecycle

Pausing or Closing Your Account

You maintain full control over your BharatShip account:

• Temporary Suspension: Contact support to pause services temporarily
• Account Closure: Request permanent closure through [email protected]
• Data Retention: We’ll retain your data for 90 days post-closure for any pending transactions

Critical: Account closure and data deletion are irreversible. Please backup any important information before closing your account.

When We May Suspend Services

BharatShip reserves the right to suspend accounts when:

• Payment terms are not met (7+ days overdue)
• Prohibited items are shipped through our platform
• Fraudulent activity is detected
• Legal compliance issues arise
• Courier partners raise legitimate concerns

Account Reinstatement

Most account issues can be resolved through:

• Clearing outstanding payments
• Addressing compliance concerns
• Providing additional business verification
• Agreeing to enhanced monitoring if needed

8. Evolving with Your Business

Platform Updates and Improvements

BharatShip continuously evolves to serve you better:

• Feature Updates: New capabilities added regularly
• Pricing Adjustments: 14-day notice for any pricing changes
• Service Modifications: Advance notice of significant changes
• Partner Network: Regular addition of new courier partners

Terms Updates

These Terms may be updated to reflect:

• New features or services
• Changes in regulations or legal requirements
• Improved user protection measures
• Enhanced service capabilities

Continued use of BharatShip after updates constitutes acceptance of revised Terms.

9. Support That Scales with You

Getting Help When You Need It

BharatShip support is available to all active customers:

• Email Support: [email protected] for all inquiries
• Priority Support: Enhanced response times for premium accounts
• Technical Issues: Dedicated technical support for integration challenges
• Business Consultation: Growth-focused guidance for scaling operations

Support Scope and Limitations

Our support team can help with:

• Platform navigation and feature usage
• Shipping rate inquiries and comparisons
• Integration assistance and troubleshooting
• Account management and billing questions

We focus on BharatShip-specific issues and cannot provide general business or technical consulting outside our platform.

10. Protecting Our Brand Together

BharatShip Brand Usage

Our brand represents quality and reliability in Indian shipping:

• Trademark Protection: “BharatShip” and our logo are protected trademarks
• Marketing Restrictions: No unauthorized use in advertising or domain names
• Partnership Marketing: Approved co-marketing opportunities available
• Brand Guidelines: Available upon request for authorized partners

Competitive Practices

We compete fairly in the marketplace and expect the same:

• No reverse engineering of our platform
• No attempts to replicate our proprietary features
• Respect for our intellectual property and trade secrets
• Professional conduct in all market interactions

11. Legal Framework and Dispute Resolution

Governing Law and Jurisdiction

BharatShip operates under Indian law with specific jurisdiction:

• Governing Law: Laws of India and Haryana State
• Jurisdiction: Courts of Faridabad, Haryana have exclusive jurisdiction
• Dispute Resolution: Good faith negotiation preferred, followed by arbitration if needed
• Language: All legal proceedings conducted in English

Resolving Issues Together

We prefer resolving issues through collaboration:

1. Direct Communication: Contact [email protected] first
2. Escalation Process: Management review for complex issues
3. Mediation: Professional mediation for business disputes
4. Arbitration: Final resolution through Indian Arbitration and Conciliation Act

12. Contract Essentials

Complete Agreement

These Terms, combined with our Privacy Policy, form the complete agreement between BharatShip and your business.

Severability and Enforcement

If any provision becomes unenforceable, the remainder of these Terms continues in full effect.

Assignment and Transfer

• Your Rights: Cannot be transferred without written consent
• Our Rights: May be transferred to qualified entities as business needs require

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

13. Stay Connected

Contact Information

BharatShip Headquarters

• Email: [email protected]
• Website: bharatship.com
• Address: Faridabad, Haryana – 121006, India

Business Hours

Our support team is available during standard business hours (Monday-Friday, 9 AM – 6 PM IST) with extended hours for urgent shipping issues.

Ready to Ship with BharatShip?

These Terms form the foundation of our partnership. By using BharatShip’s services, you’re joining a community of businesses committed to excellence in Indian logistics.

We’re excited to support your shipping success!

Questions about these Terms? Contact our team at [email protected]