Privacy Policy

Our Privacy Promise

At BharatShip, we believe that building India’s shipping future requires unwavering trust. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you use our services at bharatship.com.

We’ve written this policy in plain language because transparency shouldn’t require a law degree.

1. Information We Collect

When You Create Your BharatShip Account

To provide exceptional shipping services, we collect:

Business Information:

  • Company name and registration details
  • Business address and contact information
  • Tax identification numbers (GST, PAN, etc.)
  • Authorized representative details
  • Banking information for payments

Personal Details:

  • Full name and designation
  • Email address and phone number
  • Login credentials (securely encrypted)
  • Communication preferences

When You Use Our Platform

Shipping Data:

  • Sender and recipient addresses
  • Package dimensions and weight
  • Product descriptions and values
  • Delivery preferences and instructions
  • Tracking and delivery confirmations

Platform Usage:

  • Pages visited and features used
  • Time spent on different sections
  • Search queries and preferences
  • Device information and IP address
  • Browser type and operating system

Customer Communication:

  • Support tickets and chat histories
  • Email correspondence
  • Phone call recordings (with consent)
  • Feedback and survey responses

Information from Third Parties

Courier Partner Data:

  • Delivery status updates
  • Proof of delivery confirmations
  • Return and exception handling
  • Performance metrics

Payment Processors:

  • Transaction confirmations
  • Payment method details (tokenized)
  • Billing information
  • Refund and dispute records

2. How We Use Your Information

Core Service Delivery

We use your information to:

  • Process and fulfill shipping requests
  • Generate shipping labels and documentation
  • Provide real-time tracking updates
  • Facilitate customer communication
  • Handle returns and exchanges
  • Resolve delivery issues

Platform Enhancement

Improving Your Experience:

  • Customize dashboard and recommendations
  • Optimize shipping route suggestions
  • Enhance platform performance
  • Develop new features based on usage patterns

Analytics and Insights:

  • Generate shipping performance reports
  • Identify cost-saving opportunities
  • Analyze delivery patterns and trends
  • Benchmark against industry standards

Communication and Support

Service Communications:

  • Account notifications and updates
  • Shipping confirmations and alerts
  • Technical support and troubleshooting
  • Platform maintenance announcements

Business Communications:

  • Newsletter and product updates
  • Educational content and best practices
  • Promotional offers and discounts
  • Industry insights and trends

You can opt out of non-essential communications at any time.

3. Information Sharing and Disclosure

With Your Consent

We share information when you explicitly authorize us to:

  • Integrate with your e-commerce platforms
  • Connect with your inventory management systems
  • Share data with your preferred analytics tools
  • Provide information to your designated representatives

Service Providers and Partners

Courier Partners:

  • Shipping details necessary for delivery
  • Sender and recipient information
  • Package specifications and handling instructions
  • Delivery confirmations and updates

Technology Partners:

  • Payment processing (tokenized data only)
  • Customer support tools
  • Analytics and monitoring services
  • Security and fraud prevention

All partners are bound by strict confidentiality agreements.

Legal and Compliance Requirements

We may disclose information when required by:

  • Valid legal process or court orders
  • Government investigations
  • Regulatory compliance requirements
  • Protection of rights and safety

We will notify you of such disclosures unless legally prohibited.

4. Data Security and Protection

Technical Safeguards

Encryption:

  • All data transmission uses SSL/TLS encryption
  • Sensitive data encrypted at rest
  • Regular security audits and updates
  • Secure API integrations

Access Controls:

  • Multi-factor authentication required
  • Role-based access permissions
  • Regular access reviews and updates
  • Secure password policies

Infrastructure Security:

  • Cloud-based secure hosting
  • Regular security patches and updates
  • Intrusion detection and prevention
  • Backup and disaster recovery plans

Organizational Measures

Staff Training:

  • Regular privacy and security training
  • Confidentiality agreements for all employees
  • Need-to-know information access
  • Background checks for sensitive roles

Incident Response:

  • 24/7 security monitoring
  • Rapid incident response procedures
  • Breach notification protocols
  • Regular security assessments

5. Your Privacy Rights and Choices

Access and Control

Account Management:

  • View and update your profile information
  • Download your shipping data
  • Manage communication preferences
  • Review platform usage history

Data Portability:

  • Export your shipping records
  • Transfer data to other platforms
  • Receive data in standard formats
  • Maintain data during platform transitions

Privacy Preferences

Communication Settings:

  • Choose notification types and frequency
  • Opt out of marketing communications
  • Select preferred communication channels
  • Manage third-party integrations

Data Sharing Controls:

  • Limit information shared with partners
  • Control analytics and reporting features
  • Manage integration permissions
  • Review and revoke access authorizations

Deletion and Retention

Data Retention:

  • Account data: Retained while account is active
  • Shipping records: 7 years for compliance
  • Communication logs: 3 years for support
  • Analytics data: Anonymized after 2 years

Right to Deletion:

  • Request account closure and data deletion
  • Remove specific information (where legally permitted)
  • Receive confirmation of deletion
  • Retain only legally required records

6. Cookies and Tracking Technologies

How We Use Cookies

Essential Cookies:

  • Maintain your login session
  • Remember your preferences
  • Ensure platform security
  • Enable core functionality

Analytics Cookies:

  • Understand platform usage patterns
  • Improve user experience
  • Optimize platform performance
  • Generate usage reports

Marketing Cookies:

  • Personalize content and offers
  • Measure campaign effectiveness
  • Provide relevant advertisements
  • Track conversion metrics

Managing Cookies

You can control cookies through:

  • Browser settings and preferences
  • Platform privacy controls
  • Third-party opt-out tools
  • Mobile app permissions

Disabling essential cookies may affect platform functionality.

7. International Data Transfers

Data Processing Locations

Primary Processing:

  • Data stored in Indian data centers
  • Compliance with local data protection laws
  • Regular jurisdiction reviews
  • Minimized international transfers

International Partners:

  • Limited transfers for global shipping
  • Adequate protection mechanisms
  • Standard contractual clauses
  • Regular compliance monitoring

Cross-Border Shipping

When you ship internationally:

  • Customs and regulatory requirements
  • Recipient country data protection laws
  • Courier partner data sharing
  • Compliance with international standards

8. Children’s Privacy Protection

Age Requirements

  • BharatShip services are intended for business use
  • Users must be at least 18 years old
  • No intentional collection of children’s data
  • Parental consent required for minors

Data Protection Measures

  • Age verification during registration
  • Immediate deletion of unauthorized data
  • Enhanced protection for sensitive information
  • Regular compliance reviews

9. Privacy Policy Updates

Change Notification

How We Communicate Updates:

  • Email notifications to account holders
  • Platform announcements and banners
  • Updated policy posted on website
  • Summary of key changes provided

Your Continued Use:

  • Continued platform use constitutes acceptance
  • Significant changes require explicit consent
  • Option to close account if disagreeing
  • Granular consent for new data uses

Version Control

  • All policy versions archived
  • Change logs maintained
  • Regular review and updates
  • Compliance with evolving regulations

10. Regional Privacy Compliance

Indian Data Protection Laws

Compliance Framework:

  • Information Technology Act, 2000
  • Personal Data Protection Bill requirements
  • RBI guidelines for payment data
  • Sector-specific regulations

Data Localization:

  • Critical data stored in India
  • Compliance with government requirements
  • Regular audits and assessments
  • Transparent reporting practices

International Standards

Global Best Practices:

  • GDPR-inspired privacy principles
  • ISO 27001 security standards
  • SOC 2 compliance frameworks
  • Industry-specific guidelines

11. Contact Us About Privacy

Privacy Team

Data Protection Officer:

  • Email: [email protected]
  • Response time: 48 hours for privacy inquiries
  • Escalation process for complex issues
  • Regular privacy training and updates

General Privacy Inquiries:

  • Support: [email protected]
  • Website: bharatship.com/privacy
  • Address: Faridabad, Haryana – 121006, India

Privacy Request Process

  1. Submit Request: Use our privacy contact channels
  2. Verification: We’ll verify your identity
  3. Processing: 30-day response timeline
  4. Resolution: Clear communication of actions taken

Your Privacy, Our Commitment

At BharatShip, we’re not just shipping packages – we’re building lasting relationships based on trust. Your privacy is fundamental to that trust.

We’re committed to:

  • Transparent data practices
  • Robust security measures
  • Respect for your choices
  • Continuous improvement
  • Compliance with all applicable laws

Questions about this Privacy Policy? Our privacy team is here to help at [email protected].

Thank you for trusting BharatShip with your shipping needs and your personal information.